Set up your workspace, create your first case, invite the right people, and understand where AI fits in your U.S. HR workflow.
How to open a structured HR case and capture the first useful details.
The help center focuses on the public product workflows AI SoloHR already supports today. That means creating a case, organizing documents, generating reviewed AI drafts, and using connected tools like Google Calendar without turning setup into a giant documentation project.
Open the help article that matches the action in front of you, such as creating a case, generating a reviewed AI draft, uploading documents, or connecting Google Calendar.
These pages are designed to be short and practical. They explain what the feature does, what should already be in the case, and what the next action usually looks like afterward.
Before you start
Most setup problems are not really UI problems. They usually come from missing case context, unclear ownership, or documents that have not been collected yet. The fastest path is to use help articles alongside a real case instead of treating them like standalone documentation.
How to escalate
Public setup guidance, feature orientation, and step-by-step instructions for the product workflows already available on the site today.
Use case facts to draft emails, manager updates, and leadership summaries for HR review.
If you need plan help, setup clarification, or a workflow fit conversation, move from the help article into contact, pricing, or the product page rather than forcing a generic article to answer a company-specific question.
Plan selection, workflow-fit questions, security review, and broader product evaluation usually belong on pricing, product, or contact pages.
Hidden features, autonomous HR decisioning, custom legal review, or product capabilities that are not already supported in the application.
Follow our step-by-step setup guides to connect calendar resources and establish secure document folders.
Integrate calendar resources to keep check-in dates and milestones visible inside your local workspace.
Open a case record for a mock or real FMLA, ADA, or employee relations issue to test the timeline logs.
Add a placeholder PDF document, then try generating an AI draft under human-in-the-loop review.
Access clear instructions for intake form customization, document archiving, and timeline logging.
How to customize fields, employee subjects, and key status stages for new intakes.
Organizing files by medical restrictions, witness statements, and certification packets.
Configuring automatic deadlines, task owners, and secure, uneditable history stamps.
