Understanding support access mode
Learn how site administrators can temporarily access your organization to help troubleshoot issues.
Built for U.S. employers and small-business HR teams.
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Key takeaways
- Explicit consent
- Time-bound
- Revocable
- Audited
How temporary support access works
When you request assistance, you can authorize support access. Site admins only get access for a specified duration, after which the access automatically expires.
Core safeguards
Support access is designed to be explicit, limited, and reviewable.
Use it only when troubleshooting is needed
This mode is intended for support scenarios where administrators need direct access to diagnose or resolve an issue inside your workspace.
What to do before and after this step
Most product help actions are easier when the right context is already in place. Before taking the step on this page, make sure the related case, facts, and people are clear. After finishing it, the next move is usually another workflow step such as checking documents, assigning follow-up, or reviewing a draft.
- Use the help article while working inside a real case or workflow
- Keep the surrounding facts, dates, and documents organized first
- If the result affects sensitive communication, review it before sending or sharing it
Support boundary
This help content explains publicly available product workflows. It does not promise hidden features, custom integrations, legal review, or automated compliance outcomes beyond what the product already does today.
AI SoloHR is designed to support case records, tasks, documents, timelines, and reviewed AI drafts inside one workflow. It is not a substitute for legal, medical, benefits, or policy review where those are needed.
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Frequently asked questions
Does support access stay on permanently?
No. Support access is time-bound and designed to expire automatically after the approved window ends.
Can I revoke support access early?
Yes. Support access can be revoked before the time window ends if you no longer want the session to remain active.
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Manual Process Risk Warning
Static documents and manual spreadsheets are great for initial tracking. However, as deadlines pile up and files scatter, human errors can trigger costly regulatory compliance audits.
Put this guidance into action
AI SoloHR helps U.S. small-business HR teams turn manual compliance steps into tracked tasks, defensible timelines, secure document records, and reviewed AI drafts.
- 14-day full platform access
- Up to 3 active cases
- Up to 30 employee records
- All 7 U.S. case types unlocked
This resource is intended for U.S. HR operations and educational purposes only, and does not constitute legal advice. Consult a qualified professional or employment attorney regarding your specific federal and state compliance obligations.
