Understanding support access mode
Learn how site administrators can temporarily access your organization to help troubleshoot issues.
Security 3 min read time
Key takeaways
- Explicit consent
- Time-bound
- Revocable
- Audited
Safe and secure support windows
When you request assistance, you can authorize support access. Site admins only get access for a specified duration (e.g., 30 to 120 minutes), after which the access automatically expires.
- Granted only upon your request
- Time-limited and expires automatically
- Can be manually revoked at any time
- Every action is logged in the system audit trail
Put this guidance into action
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Security & ComplianceThis documentation is intended for general operational and educational purposes only, and does not constitute official legal counsel. Consult a qualified professional or attorney regarding your specific state compliance obligations.