ADA accommodation documentation guide
How to keep accommodation request notes, follow-ups, documents, and decisions organized for internal HR operations.
Key takeaways
- Document requests
- Log discussions
- Track options
- Review decisions
Document the process, not just the outcome
Accommodation work benefits from a clear record of the request, conversations, options considered, follow-ups, and final communication.
Useful fields to track
Track request date, people involved, requested accommodation, documentation received, interactive process notes, next step, and current status.
- Request date
- Current status
- Next action
- Documents
- Decision notes
Review before action
AI-generated text should be reviewed by HR before it is used, especially in accommodation contexts.
Put this guidance into action
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Track accommodation casesThis documentation is intended for general operational and educational purposes only, and does not constitute official legal counsel. Consult a qualified professional or attorney regarding your specific state compliance obligations.